The Greater New Orleans Drug Demand Reduction Coalition seeks to promote a healthy, safe and drug-free community by working with enforcement, criminal justice, prevention and treatment resources. In its May 2012 Drug Control Strategy, the Coalition included broad goals for these four “pillars” to be accomplished within a five-year time frame. Included in its strategic plan, is a needs assessment report which identifies many of the problems facing our community.
The Perception of Care Survey System was developed by the New York State Office of Alcoholism and Substance Abuse Services. It is intended to support service providers in implementing effective client surveys as part of their Quality Improvement (QI) program. The system enables providers to collect, enter and analyze their own client survey data. Open-ended write-in questions are included so that clients can provide program managers with concrete ideas for quality improvement. (These client write-in responses cannot be viewed by state agency staff since their purpose is to help program directors improve services and they must be interpreted in the specific program context.) Guidelines are developed to assist providers in administering and utilizing their perception of care surveys as part of a client-driven quality improvement protocol at the programs level.